Our LMS services are structured into three tiers to provide different levels of administration, learning operations, and advanced LMS support. Services will be delivered based on the agreed scope, service tier, and customer requirements.

Engagement Terms: Services are typically offered on a 6-month engagement.

TIER 1

LMS Administration

Core LMS administration and day-to-day platform support.

+

User Management

Manage learner accounts and user access within the LMS.

  • User account creation, activation, deactivation, and profile updates
  • User Access and permission level management
  • User enrollment and un-enrollment
  • User groups and role management
  • Standard learner notifications for the above.

Content Management

Maintain and organize learning content within the LMS.

  • Learning content includes: Course, Learning path, Curriculum, Assessment, Survey & multimedia assets
  • Course uploads and replacements
  • Learning path creation and updates
  • Curriculum creation and updates
  • Learning content organization and categorization
  • Learning content publishing and unpublishing
  • Learning content access settings
  • Basic content maintenance such as updates or replacements
  • Note: Content development such as courses/micro-learnings/multimedia assets are not included.

Reporting

Generate and maintain standard LMS reports.

  • User reports
  • Course reports
  • Learning path reports
  • Curriculum reports
  • Assessment reports
  • Survey reports
  • Note: Only those reports which are directly accessible within your LMS are included for reporting. Analysis and custom reports are not included.

Design & Layout

Maintain the visual presentation and organization of LMS content.

  • Learner and admin dashboard customization
  • Course player and content organization
  • Image and multimedia placement
  • Note: Basic branding updates within your platform capabilities

Compliance Support

Support the LMS administration activities required for compliance training programs.

  • Compliance course assignments
  • Completion tracking
  • Training due-date management
  • Basic compliance reporting
  • Certificate and completion record management
  • Note: Compliance support within your LMS platform capabilities
MOST POPULAR
TIER 2

Learning Operations

Includes Tier 1 services plus expanded learning operations support.

+

ILT & VILT Administration

Administration and coordination of instructor-led and virtual instructor-led training activities.

  • ILT/VILT session setup
  • Session scheduling and updates
  • Instructor and learner assignment
  • Session enrollment management
  • Attendance tracking
  • Session completion updates
  • Virtual classroom link management

Advanced Reporting & Analytics

  • Customized LMS reports
  • Learning program reporting
  • Completion and compliance analysis
  • Enrollment and engagement analysis
  • Recurring report generation
  • Data preparation for stakeholder reporting

Compliance Configuration

  • Compliance training assignments
  • Recurring training configuration
  • Due-date and completion rules
  • Certification tracking
  • Compliance dashboard configuration

Platform Configuration

  • Platform settings
  • Learning environment configuration
  • User roles and permissions
  • Course and catalog configuration
  • Notification configuration

Gamification Configuration

  • Points and achievement configuration
  • Badges and recognition setup
  • Leaderboards where supported
  • Gamification rules and settings

Data Cleanup

  • Duplicate user identification
  • Inactive user cleanup
  • Course and enrollment data review
  • Data consistency checks

LMS Maintenance

  • Routine LMS maintenance
  • Content and configuration updates
  • Issue identification and resolution
  • Ongoing administrative support

Escalation Management

Coordination and management of complex LMS issues requiring additional investigation or platform/vendor involvement.

  • Issue investigation
  • Technical issue documentation
  • Vendor support coordination
  • Issue tracking and follow-up
  • Resolution communication
TIER 3

Advanced Services

Includes Tier 2 services plus advanced LMS services and project support.

+

LMS Integrations

Support for integrating the LMS with approved third-party systems and business applications.

  • Platform-supported integrations such as: HRIS, SSO, web conferencing tools, CRM, payment providers, and email/marketing platforms
  • Integration requirements assessment
  • Integration configuration support
  • User and data synchronization
  • Integration testing and validation
  • Issue identification and coordination
  • Note: Complex integrations involving your software development team are outside the standard scope and will be evaluated and quoted separately.

LMS Migration

Support for moving learning data and content between LMS platforms.

  • Migration planning and requirements gathering
  • Content and data inventory
  • Migration mapping
  • Content and user data migration support
  • Data validation and quality checks
  • Post-migration support
  • Note: Vendor selection, contract negotiation, custom development, and complex data migration require a separately scoped engagement and are not included here.
PILOT ENGAGEMENT

2-Week Limited-Scope Trial

A short, defined engagement that allows customers to evaluate our LMS administration and learning operations support before entering into a longer-term engagement.
Trial Fee: The 2-week trial is a paid engagement. The trial fee will be waived/credited toward the customer's 6-month engagement if the customer proceeds with a 6-month contract following the trial.

Trial Scope

The trial will focus on a limited number of practical LMS administration activities selected based on the customer's immediate requirements.

User Administration

  • User creation and updates
  • Enrollment and un-enrollment
  • Access management

Content Administration

  • Course updates
  • Content uploads
  • Course organization

Reporting

  • Standard LMS reports
  • Completion reporting
  • Basic activity reporting

Selected Customer Request

  • One or more agreed LMS tasks
  • Defined before trial commencement
  • Subject to agreed scope and effort

Trial Boundaries

  • Trial activities will be agreed before the engagement begins.
  • The trial will be limited to defined LMS administration activities.
  • Complex integrations, migrations, and major configuration projects are excluded from the trial unless separately agreed.
  • Trial scope and pricing will be agreed based on customer requirements.

Trial Review

At the end of the trial, service requirements, workload, turnaround expectations, customer feedback, and the appropriate service tier will be reviewed before a longer-term engagement is proposed.

Scope & Service Terms

  • 1. Services are provided according to the customer's selected service tier and agreed Scope of Work.
  • 2. Specific service volumes, turnaround times, support hours, and service-level expectations will be defined in the customer agreement.
  • 3. Activities outside the agreed scope may be evaluated and quoted separately.
  • 4. Service availability is subject to the capabilities and limitations of the customer's LMS platform.