FREQUENTLY ASKED QUESTIONS (FAQs)

Sierra Circuits Academy is an eLearning platform by Sierra Circuits Inc. (www.protoexpress.com), dedicated to providing top-quality education in PCB design, manufacturing, and assembly. The platform currently includes learning paths, courses, and additional materials, which will be added over time as they become available.

ABOUT SIERRA CIRCUITS ACADEMY

1. What is Sierra Circuits Academy?
Sierra Circuits Academy is an eLearning platform by Sierra Circuits Inc. (www.protoexpress.com), offering expert-led courses and learning resources on printed circuit board (PCB) design, manufacturing, assembly, and more. We cater to learners of all levels, from students to seasoned engineers.

2. Who can take courses on Sierra Circuits Academy?
Our courses are designed for both individuals (B2C) and organizations (B2B, coming soon). Whether you're a student, hobbyist, or professional, you’ll find value in our PCB-focused content.

LEARNING CONTENT AND OFFERINGS

3. Are the courses free or paid?
We offer a mix of free and paid courses. Free courses are accessible after creating an account. Paid courses provide more advanced, in-depth content and may include certifications.

4. What types of content are available?
The platform currently includes learning paths and courses, and additional materials will be added over time as they become available.

5. Will I get a certificate after completing a course?
Many of our paid courses include a certificate of completion, which is shareable on social media. Course descriptions will indicate if certification is provided.

6. Will new learning paths, courses, and materials be added?
Yes! Sierra Circuits Academy continues to expand. Additional learning paths, courses, and resources will be added over time as they become available.

7. What currency and payment methods are accepted?
Currently, all course fees are listed in USD. Sierra Circuits Academy accepts multiple payment methods supported by Thinkific Payments, including credit/debit cards and other payment options available in your region.

ACCOUNT AND ACCESS

8. Do I need to create an account to access the courses?
Yes, you’ll need to sign up for a free account to access both free and paid courses.

9. How do I sign up for a course?
Simply create an account on our platform, browse our catalog, and enroll in any available course. Payment is required for paid courses at the time of enrollment.

10. I’m an employee of Sierra Circuits. Can I use this platform?
Yes. Sierra Circuits employees can use the platform with their work credentials.

11. What is the preferred login method?
The preferred login method is SSO (Single Sign-On). However, users are also free to sign up or log in using email or social media accounts.

12. How do I reset my password or recover my account?
Click “Forgot your password?” on the login page to reset your credentials. If you face issues, contact us at [email protected].

PLATFORM & TECHNICAL INFORMATION

13. What platform powers Sierra Circuits Academy?
Our learning management system is powered by Thinkific, a trusted platform used by thousands of educators worldwide.

MOBILE APP ACCESS

14. Can I access the courses on mobile devices?
Yes! You can access Sierra Circuits Academy through the Thinkific Mobile App. Here’s how:

For Android Devices:
1. Open the Google Play Store on your Android phone.
2. Search for “Thinkific”.
3. Tap Install.
4. Once installed, open the app.
5. Enter sierracircuitsacademy.thinkific.com when prompted for your school domain.
6. Log in using your account credentials.

For iOS (iPhone/iPad) Devices:
1. Open the App Store on your iOS device.
2. Search for “Thinkific”.
3. Tap Get to download and install the app.
4. Open the app once installed.
5. Enter sierracircuitsacademy.thinkific.com as your school domain.
6. Log in with your existing credentials.

Note: You must have an existing account or sign up on the website first before using the app.

NOTIFICATIONS & COMMUNICATION

15. Which email addresses will I receive notifications from?
You may receive course updates or platform notifications from:
- [email protected]
- [email protected]
Be sure to whitelist these addresses to avoid missing important messages.

16. Who should I contact for support or questions?
For general inquiries or technical issues, please reach out to us at: [email protected]

FUTURE FEATURES

17. Is corporate or team training available?
Not yet, but we are actively working to support B2B training and team onboarding solutions. Stay tuned for updates.